Archive for the ‘call to action’ Category

Thumbs up for Betfair

Monday, June 16th, 2008

I received two emails last week that provoked me to do another review blog; both for different reasons.

First up is an email that I received from betfair. Though you can’t really read what the email says from this screen print, you can still get the idea of the email. This is because of some great call to actions.

As I’ve mentioned before, a lot of people will just scan read the email, so you need to get your main points across to them without having to search for them.

Betfair have done this really well with the main points placed down the right hand side on large, clickable footballs. Couple this with an eye-catching design and an intriguing subject header (“is this the game you want both teams to lose?”) and you’re increasing your chance of grabbing your subscribers attention.

The finishing touch that I really liked (but unfortunately you can’t see) was the animated bottom of the email. The crowd at the bottom of the page are there cheering as an animated gif.

For me, this worked really well as I actually did scan read the email and then got to the bottom, was impressed with the email so actually read through the rest of the email.

Well done betfair.

Next email review coming up….

Forward to the Future: viralability

Friday, May 9th, 2008

I’ve read a couple of blog posts recently that turned out to be a bit of an eye opener and have really helped me to look at email marketing in a new light (look at the bottom of the page for links).

Now, I can hold my hand up and admit that I may have spent too much time getting obsessed with the strategic side of email marketing and not offering some more inspiration for creativity.

Don’t get me wrong, I think a well thought about and well maintained email marketing campaign can really work wonders for you.  The problem lies in the fact that more and more companies are taking on email marketing and soon enough there will be many well maintained email marketing campaigns and yours will not be standing out from that crowd as much.

As well as having a stand out campaign, the main goal in todays climate is to not only grow the recipient list but to make sure that these recipients are attentive to your messages.  With that in mind I started to think about email campaigns and the holy grail of viral-ability (yes, I have just made that up, but if Ian Dowie can do it….).

In a previous post I pointed out how H&M had exceeded my expectations by giving me a £10 voucher when I signed up, which I then subsequently told my friends about who also signed up.  Though this was an expensive technique that most companies can’t really afford, the idea of it is still worth some heavy thought. 

Yes, I know, it’s easier said than done but if you can get something that has that forwarding on effect, you can guarantee yourself some serious, cheap exposure.

You have your usual just for laughs viral campaign that will guarantee forwarding during those long office hours (such as reggae irie name generator). 

But it doesn’t have to just be the usual type of viral campaign.  The H&M one was just such a good offer, it would be rude not to tell your friends about free money.  Another great example of this is from one of our own customers, The Urban Shop. They offer 15% off to anyone who forwards the email to their friends, plus another 10% for the person who gets the forwarded message.  Both people benefit from the forward whilst at the same time encouraging the recipient to sign up to the list to receive greater discount in the future.

Another thing you’ll have to remember is to not leave it to the customer to forward this email on.  Treat the link like you would a call-to-action (which it is really), and make sure that a well-placed forward button is present for them to click on.

So when you’re next creating an email make sure that you think long and hard about your forward link, it could be a fantastic way to not only re-ignite or maintain your recipients interest in your campaign, but may prove to be a successful way to increase your mailing list size in the process.

Useful Related Articles:

BeRelevant: How To Make Your Email Marketing Campaign Stand Out From The Rest

No Man is an iland: Take a design risk and get animated? I was dubious about this idea until I read the post and then was left with a head-nodding hmmm at the end

Starting your Email Campaign on the right foot

Tuesday, April 8th, 2008

As more and more companies turn to email marketing, it’s probably best to return back to the main factors in email marketing that need to be considered for a successful campaign.

So many companies come into email marketing hoping for a quick fix that will boost their sales and then very quickly stop the email campaign as they put no real thought into their emails. 

Whats the Objective of Your Campaign?

Probably the best thing to start off with is assessing what your overall plan is with this campaign.  Are you looking to increase sales? Build your brand up? Keep users in touch with latest happenings?

Once decided, you will be able to make better decisions for your campaign.  For instance, if your main goal is to increase sales, probably best to keep the latest developments in your company to a minimum and focus on the main goal.

Design and Layout

This can make the difference from someone opening your campaign, to clicking through to your website and making a purchase.  The first thing a recipient will see is the design of the email as they open it and as we all know, we make quick judgements.  If you send a poorly designed email that looks quite amateurish, then your recipients will see this as that. 

Remember that it is quite likely that these recipients get quite a few promotional emails, some from well-respected companies with good quality emails and yours must be comparable to them for your campaign to work.

The layout of your campaign can also determine how successful your campaign is.  You must make sure that if there is something you particularly want them to click on, that it is clear and obvious for them to click on.  This is otherwise known as the call to action.

Call to Action

Making your call to action prominent in the email is something that shouldn’t be an afterthought in your designing process.  This small part of the design process is also a major factor in your conversion rate, so put a lot of thought into how you want it to look and be placed.  You can try different methods, wording, graphics to get the most out of it.

Subject Line

Obviously this design thought will all be pointless if no-one is opening the email in the first place.  The subject line should be encouraging opens whilst at the same time summarising what is in the email itself.  Try and remember not to make it too long as you want your message to get across to your recipients without it truncating.  Try experimenting with your subject lines to see what factors change open rates.

Experimenting

There really is no definitive formula to making your campaign a success as every industry and recipient is different.  Though you can get the best practices in place, this may not necessarily mean you get instantly high responses.  The best thing to do is experiment with all aspects of your campaign and see which works best.  One of the most common methods is A/B split testing.  This way you can view for yourself which factors are working and which aren’t.  By experimenting for yourself, you’ll be guaranteed a happy and prosperous future in email marketing.

With the League Cup Final Coming…

Friday, February 22nd, 2008
I received this email into my inbox today and was quite impressed with it.  Okay, so some of it lacked a bit of quality.  If you’re going to put dear in the email you might as well add a customisation field so that I get my first name as well.That aside, they have some clever bits in there working behind the scene.  Firstly, they have filtered through their contacts to only send to recently active users of their dreamteam game (just in case you were wondering, I’m doing terribly. I blame injuries).

As well as that, the message also makes you feel like you have a special offer because of your involvement in the dreamteam game, meaning that you sit up and pay more attention to the message.  The second offer in the email also gives the whole message a sense of urgency as the game is on Sunday, meaning that if the recipient is interested in the offer they won’t mark it to read later and potentially put it out of mind never to open again.  Instead they will either take action this weekend or probably not at all.

They potentially missed a trick though.  As part of the dreamteam game, you can choose which club you support.  Now as the League Cup final is this weekend, The Sun could’ve perhaps added another personalised message into the email which only went to Tottenham and Chelsea fans enticing them further to back their teams.

Apart from that though, a nice simple email with good use of list segmentation and a deadline to the call to action.  A nice little campaign.

Not that I condone betting you understand.  Although 2-0 Chelsea, Anelka first scorer does sound tempting…